Shipping and Returns

Returns: Our return policy is as follows: You have 14 days from the date of receipt of your order to return it. We offer you the possibility to make an exchange or a credit note. However, no exchange or credit will be given for items purchased on sale. Please note that we do not issue refunds. All items on sale are a FINAL SALE. Items must be returned in their original condition with all tags attached. If the return conditions are not respected, the return may be refused.

Returns of items beyond this time limit will not be accepted. Shipping costs for return merchandise are the responsibility of the buyer. Please note that all promotional offers are subject to change without notice from us. Promotional codes are only valid on the website and not in store.

In the event of a defect in the item, we ask you to send us a photo of the damaged item by email. We will then communicate with you for the procedure to follow. To return an item, you must communicate with us by email at the following address and indicate your order number in order to receive a return authorization: [email protected] It is essential to include a copy of the invoice or gift receipt with the returned items. All returns can be made in store or sent by mail to the following address:

Billie Boutique

Attention: Return of goods

1012 Laurier West H2V 2K8 Montreal

Deliveries : Online orders are processed from Monday to Friday, except on public holidays. We deliver in Canada only. Delivery times are 5 to 7 business days (excluding Saturdays, Sundays and holidays) for the province of Quebec. We cannot guarantee the same delivery time for other Canadian provinces. Please note that we reserve the right to modify the delivery rate for large items only.

Shipping rates with Canada Post: 14,99$.

Additional fees may apply for more remote areas of Canada. We reserve the right to adjust delivery charges for northern regions (accessible by air only). In this case, the customer will be contacted to accept the charges before the package is shipped.

Delivery offered with purchases of $250 before taxes and +.

If you have any questions regarding our policies, please do not hesitate to contact us at 514-270-5415 or by email [email protected].